Safety
A community you can take part in without worrying
Safety on Goodo starts with knowing who you are talking to, and giving you control over who can talk to you.
Built in from the start
Verified identity and role
Nobody can post until their identity and role are checked. Badges show what was checked. See what each badge means.
Participants write first
A provider cannot start a private chat with a participant. If you do not write to them, they cannot write to you. You can close a chat or block someone at any time, and they are not told.
Private location
Location is off until you turn it on. You enter a postcode only, never GPS. Others see a distance range, and providers cannot search for participants near them.
No inducements
Providers cannot offer gifts, discounts or payments to win participants. Goodo takes no referral fees, and paid promotion is always labelled.
Content checks
Videos are scanned before they are published, and flagged videos wait for a person. Risky patterns in direct messages are flagged for review. Staff cannot browse private messages.
Consent and privacy in videos
Only film people who say yes. Do not film someone who is upset, or share private details such as addresses or NDIS numbers.
Reporting and blocking
- Tap the menu on the video, comment, message, person, group or event.
- Tap Report.
- Choose why, and add detail if you want to.
- Tap Send.
You do not need to prove anything. We read every report and we tell you what happened. To block someone, go to their profile or message, tap Block, then Yes.
How fast we aim to look
| Target | Type of report |
|---|---|
| Within 1 hour | Someone might hurt themselves |
| Within 4 hours | Someone might be hurt or taken advantage of |
| Within 24 hours | All other reports |
These are targets. See the Moderation Policy and Safeguarding and Incident Response Policy.
If you need help now
If you are in danger, call 000.
| If | Contact |
|---|---|
| In danger right now | 000 |
| Crisis support (Lifeline) | 13 11 14 |
| Family, domestic or sexual violence (1800RESPECT) | 1800 737 732 |
| Concerned about an NDIS provider (NDIS Quality and Safeguards Commission) | 1800 035 544 |
| Deaf or hard of hearing, or trouble speaking on the phone (National Relay Service) | 133 677 |
| Harmful content online (eSafety Commissioner) | esafety.gov.au |
Contact details are checked before launch. Please confirm on each organisation's own website.
Goodo is independent
Join a community where everyone is verified
Goodo is for people who use the NDIS, the people who care for them, and the providers who support them. It is free for participants and carers.
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