Verification
A badge means that, on the date we checked, the person met the requirements listed for that badge. Nothing more.
What a badge is not
Goodo is independent
A badge is granted when any one route is fully met by live credentials. Tap a badge in the app to see the same information.
For: Participants
Goodo checked who this person is, and that they are an NDIS participant.
Route A
Route B
A person earns this badge by completing any one route in full.
For: Nominees, carers and family members
Goodo checked who this person is and that they support an NDIS participant.
Route A
Route B
A person earns this badge by completing any one route in full.
For: Provider staff, plan managers, support coordinators, allied health, sole traders
The person's organisation is an Approved provider on the NDIS Provider Register and confirms this person works there. The badge shows the organisation's registration groups.
What we check
For: Plan managers
Everything for a registered provider, plus the organisation holds registration group 0127 (Plan Management).
What we check
For: Support coordinators
Either a registered coordinator whose organisation holds group 0106, or an unregistered coordinator with an ABN, worker screening, orientation and insurance.
Route A (registered)
Route B (unregistered or sole trader)
A person earns this badge by completing any one route in full.
For: Support workers, sole traders, and coordinators or allied health who also deliver support
Identity, an ABN or an employer, and a worker screening clearance and orientation module. Goodo asks for these even where the law would not require them for the worker's role.
Route A (self-employed)
Route B (employed)
A person earns this badge by completing any one route in full.
For: Allied health professionals
Goodo checked who this person is and matched their registration on the public AHPRA register.
What we check
A badge says what Goodo checked, and when. It is not an endorsement, a quality rating or a guarantee about a person's conduct or services.
Requirements are not met yet. The person can look around but cannot post or take part in role-restricted spaces.
A badge has lapsed because a credential passed its expiry date. The person keeps their account and videos but cannot post new content until it is renewed.
A credential is one thing we have checked. It is live when it is verified and has not passed its expiry date. Where the issuer's own document expires earlier, the earlier date applies.
| Credential | Issuer | How we check | Validity |
|---|---|---|---|
| Identity verified | Identity verification vendor (Document Verification Service) | Automatic check of a government ID | 36 months |
| NDIS plan evidence | NDIA | Staff review of a plan cover page or portal screenshot | 24 months |
| Vouched as participant | A verified plan manager or support coordinator | Recorded in the app | 12 months |
| Nominee or carer declaration | The person themselves | Staff review | 24 months |
| ABN active | Australian Business Register | Automatic lookup; entity name must match the verified identity | 12 months |
| NDIS Provider Register match | NDIS Commission | Automatic match, status Approved, re-checked monthly | 3 months |
| Organisation authorisation | The employer | Staff review of an email domain match or authorisation letter | 12 months |
| NDIS Worker Screening Check clearance | State or territory screening unit | Staff review of the clearance number and expiry | 60 months |
| NDIS Worker Orientation Module | NDIS Commission | Staff review of the certificate of completion | Does not expire |
| Working With Children Check | State or territory unit | Staff review. Recorded where provided; not currently required for any badge | 60 months |
| Insurance certificate of currency | Insurer | Staff review of public liability and/or professional indemnity | 12 months |
| AHPRA registration | AHPRA | Automatic lookup of the public register | 12 months |
A verified plan manager or support coordinator can vouch for a participant, nominee or carer they know through their work. A vouch lasts 12 months, can be withdrawn, and must never be made in return for anything.
We never store identity documents or dates of birth. Evidence files are deleted 30 days after a decision.
You can appeal a rejection or revocation within 7 days. A different reviewer looks again.
Read the full Verification Policy, and see NDIS registration groups explained.
Goodo is for people who use the NDIS, the people who care for them, and the providers who support them. It is free for participants and carers.